Our Policies

Safeguarding Policy

Pathway Tenancy Support Ltd is committed to safeguarding and promoting the welfare of vulnerable adults. We recognise our responsibility to protect individuals from abuse, neglect, and harm while delivering tenancy sustainment and homelessness prevention support.

All staff and associates are expected to act in a way that protects the dignity, rights, and wellbeing of the people we support. Appropriate DBS checks are in place, and safeguarding best practice is followed at all times.

Any safeguarding concerns are taken seriously and reported promptly in line with internal safeguarding procedures and, where necessary, escalated to the appropriate statutory agencies.

Complaints Policy

Pathway Tenancy Support Ltd is committed to providing a professional, respectful, and responsive service. We welcome feedback and take complaints seriously as an opportunity to improve our services.

If someone is unhappy with any aspect of our service, they are encouraged to raise their concern as soon as possible.

How to Make a Complaint

Complaints should be sent to: complaint@pathwaytenancysupport.co.uk

All complaints will be acknowledged and handled in line with our complaints procedure.

Contact

For any policy-related enquiries, please contact us at info@pathwaytenancysupport.co.uk

For complaints, please email complaint@pathwaytenancysupport.co.uk