Supporting Your Homelessness Prevention Work
A new, specialist not-for-profit offering tenancy sustainment support to local authority housing teams in the North West.
We provide practical, hands-on support to help vulnerable residents sustain their tenancies, with the goal of reducing pressure on your statutory services. We are open to pilot arrangements so you can see the quality of our work before any longer-term commitment.
Who We Work With
We partner with a range of statutory and commissioned services to deliver effective homelessness prevention.
- Local authority housing departments
- Housing options and homelessness prevention teams
- Commissioning and procurement managers
- Temporary accommodation teams
- Adult social care teams
- Mental health and complex needs services
Our Role in Homelessness Prevention
We provide person-centred tenancy support that addresses the root causes of housing instability. Our aim is to intervene before crisis point to:
- Help prevent avoidable homelessness applications
- Reduce the risk of repeat presentations
- Support successful tenancy sustainment after move-on
- Stabilise tenancies where breakdown is a risk
Why We're a Strong Delivery Partner
Effective support that reduces pressure on your teams and delivers measurable outcomes.
Early Intervention
We aim to resolve tenancy issues before they result in homelessness presentations, reducing demand on your statutory services.
Support Your Team
By picking up tenancy sustainment casework, we can help free up your housing officers to focus on other priorities.
Fast Response
We aim to contact new referrals within 48 hours and provide regular progress updates throughout the case.
Collaborative Approach
We work alongside your teams, landlords, and other agencies to support sustainable outcomes.
Outcome Reporting
Clear reporting on tenancy sustainment, arrears, and engagement for each case.
Safeguarding Compliant
All staff are DBS checked, trained in safeguarding, and follow trauma-informed practice principles.
What We Will Measure
As a new service, we do not yet have organisational outcome data. We believe in transparency, so rather than presenting targets as results, here is what we will track and report to referral partners as cases progress:
- Tenancy sustainment rate (percentage of cases resulting in maintained tenancy)
- Response time (referral to first contact)
- Arrears reduction (average change per supported case)
- Benefit claim outcomes (successful applications for eligible service users)
We are happy to agree reporting frameworks with pilot partners so that outcomes are measured against your priorities from day one.
Safeguarding & Compliance
We meet the highest standards of safeguarding, data protection, and professional practice.
Enhanced DBS
All staff on Update Service
ICO Registered
Reg: 00012761619
GDPR Compliant
Robust data protection policies
Fully Insured
Public liability & professional indemnity
Safeguarding Trained
Adult safeguarding best practice
Trauma-Informed
Person-centred approach
Referral Pathway
A clear, structured process from referral to successful case closure.
Submit Referral
Complete our online referral form with client details and consent.
Initial Contact
We contact the client within 48 hours to introduce our service.
Assessment
We complete a full housing needs assessment and agree a support plan.
Active Support
Regular visits, advocacy, and practical support to stabilise the tenancy.
Progress Updates
Regular reporting on case progress and outcomes to referrers.
Case Closure
Planned exit with clear sustainability measures in place.
Ready to Discuss a Partnership?
Contact us to discuss how Pathway Tenancy Support can support your homelessness prevention strategy.